• FAQ

    • Why use web wallet?

      Bytecoin.money is a light alternative to Bytecoin Desktop available in any place with Internet connection. You only need to remember your username and password, like in any other website. No blockchain sync or installs necessary.

    • Is Bytecoin.money secure?

      Absolutely, as long as your credentials are safe and available only to you. For additional security, you can enable 2-factor authentication in your profile settings.

  • Safety

    • What if my password gets stolen?

      From a technical point of view, nothing would stop that person from logging in to your account. To prevent this, we support 2-factor authentication, which you can enable in profile settings.

    • How do I generate a secure password?

      Use a combination of at least 10 upper and lowercase letters, as well as numbers and possibly symbols. Avoid using passwords from other sites. This secure tool can help.

  • Login issues

    • I cannot load bytecoin.money page

      This issue appears when something in between your device and bytecoin.money servers is blocking access to the site. This may be your antivirus, firewall, router or even Internet provider. You can either find the source of the issue or use a VPN service.

    • I cannot login

      • “Invalid Credentials”. Either your username or password is incorrect. Please check them and try again. Frequent mistakes: wrong input language, Caps Lock is switched on, spaces before or after your username/password.
      • “Wrong code”. This means that the 2-factor authentication code is wrong. Try logging in again - it often works. If you still cannot login, try force syncing the time, and if that fails too, request 2FA reset (TODO: create a hyperlink).
      • “You have entered incorrect credentials more than 4 times and your account has been locked for 2 hours”. It is what it is. This is a security feature that prevents brute-force attacks on the service. Wait for 2 hours and try again.
      • Three pink stripes keep flashing. We recommend clearing the browser cache and restarting the browser. This is the most common solution to the issue. If the issue persists feel free to submit a support ticket.
    • I need to reset 2FA for my profile (lost device / reinstalled 2FA app / 2FA stopped working)

      Please fill in this form to request 2FA reset. We regularly check the requests and will inform you of the result in any case.

  • Transactions and balance issues

    • Do I need Payment ID to send money TO bytecoin.money?

      No, in bytecoin.money there is no Payment ID. You can generate up to 10 addresses.

    • I did not receive an incoming transaction in bytecoin.money:

      • 1) your TX has reached the blockchain: find it by hash in the block explorer. If it is not there, contact the sending exchange/wallet;
      • 2) the destination address is correct.
    • My outgoing transaction did not reach destination:

      If a TX has reached the blockchain, then bytecoin.money did its job and it’s up to destination exchange/wallet to recognize it. To find a transaction in the blockchain, search the blockchain explorer with the TX hash.

      If the TX status is “Success” but it is not in the explorer, then don’t hesitate to contact support.

    • My balance does not match the sum of my transactions:

      We recommend that you clear the browser cache and restart the browser. It is the most common solution to the issue.